职位详情

Responsibilities

1.Oversee critical processes/functions to successfully deliver Worker Engagement products against defined contracts and deadlines:
Support the Head of Worker Engagement Operation in managing Global Ops team workload, deadlines and launch planning
Create standard operating procedures that enable collaboration and individual team success, including regular engagement between Assessment Team and Worker Engagement team.
Identify process and team improvement opportunities; create affiliated action plans or ad-hoc committees to achieve efficiencies, consistency and quality.
Monitor key performance metrics for Global Operations team, including metrics in Annual Operations Plan.
Oversee and maintain various systems to monitor and track projects
Mentor direct reports using a collaborative approach that inspires a sense of ownership in their professional development and expands the team’s capacity
Supervise direct reports to ensure the team adheres to the agreed work process and company policies.

2.Manage and deliver Integrated Assessment + Worker Survey along with the Assessment Team:
Manage the communication with various assessment team’s counterparts, including coordinators, internal trainers, auditors, report reviewer and client service team
Help respond and handle operation challenges, including scheduling mistakes, survey onsite delivery issues, auditors’ level of support
Gather regular feedback to make suggestions on process and system optimization

3.Support the execution of data analysis and reporting for Worker Engagement Survey products:
Support data analysis to identify factory-level/project-level trends, differences between sub-groups of workers, key drivers, areas of risk, and opportunities for improvement
Write various survey reports
Review survey reports at the factory-level/project-level


Qualification
Native speaker of Mandarin
Advanced English writing and speaking skills
Detailed-oriented
Self-motivated
Comfortable working independently and working remotely with other team members in various locations/countries
Have strong organization, interpersonal and problem-solving skills

Education
Bachelor’s degree in Statistics, Business, Economics, Social Science or similar discipline or equivalent work experience

Professional Experience
At least 3 years or more experience in corporate social responsibility (CSR) field
Experience in managing teams and leading projects
Experience in managing operations, process development or improvement, and impact evaluation. Preference for PMP Certification.
Good knowledge of human rights and compliance related topics, including forced labor, freedom of association, social insurance, working hours and wages.
Experience interpreting analysis and communicating to non-technical audiences